Your privacy is important to Free Legal Answers. This privacy statement provides information about the personal information that Free Legal Answers collects, and the ways in which Free Legal Answers uses that personal information.
Who we are
Free Legal Answers is a new pro bono service aiming to improve access to justice through technology. Free Legal Answers has been developed by LawWorks (the Solicitors Pro Bono Group), with the support of Deloitte UK.
LawWorks Registered Charity No. 1064274
This policy describes Free Legal Answers current policies and practices with regard to personal data collected by us manually or through our website www.freelegalanswers.org.uk. The term ‘personal data’ refers to personally identifiable information about you, such as your name, date of birth, telephone number, e-mail address or postal address.
We use ‘cookies’ on our website. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. The cookies used collect the following information:
- IP address – in order to identify individual users for the purpose of marketing our services
- Length of the visit to our website
- The individual website pages visited – to understand the reason for the visit and identify the most and least popular pages
Google analytics opt-out
If you want to opt out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about the opt-out and how to properly install the browser add-on.
You then need to go to “Advanced”, then “Privacy and Security”, then “Content Settings” and “Cookies” and choose the most appropriate setting for yourself.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.
If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our site.
Why we use personal data
We use personal data for a range of different purposes, which include; providing information and support to Free Legal Answers members and clinic co-ordinators, brokering pro bono legal casework, to fulfil statutory and legal requirements in respect of financial, staff and volunteer information, to enable us to run the Free Legal Answers awards and for fundraising.
The type of information we hold depends on the relevant Free Legal Answers activity you are involved in and can include contact details, financial information and sensitive information. When we ask you to provide us with personal data, we will ensure that we have a legal ground for holding it (for example where we have obtained your specific consent to use your information to send you a newsletter by email or to provide you with a service or information at your request).
When you register for or opt into a service, we will explain what we will use your data for and tell about your rights (see below). We are committed to complying with applicable legal requirements for keeping your data secure including the General Data Protection Regulation (EU) 2016/679.
Keeping your data secure
We do not share information with anyone unless we have your express consent. Where you have given consent, you can withdraw it at any time. We will keep your personal information only for as long as required for the purpose you provided it and in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of securely.
Our employees and volunteers who have access to personal data have been trained to handle it properly and in accordance with our strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try hard to prevent them from occurring.
We use some well-known ‘cloud-based’ applications for storing data. Some of them use servers that are outside the EU. However, we ensure that they have appropriate safeguards in place to provide the same level of security as if they were in the EU.
You can ask us to confirm what data we hold on you. If you think we have got something wrong, you can ask us to correct the information we hold. You can ask us to erase any data we hold on you (although we may not be able to comply if we need the information to meet a legal obligation). You will need to supply two forms of valid ID.
For any data protection issue, including any complaint, please contact the Free Legal Answers administrator at email@example.com.